Roanoke Community Outreach Coordinator

Posted 1 month ago

Community Outreach Coordinator: Key Responsibilities

Job Goal: If you enjoy reaching out to your community to share information about exceptional programs for pregnant and postpartum families, we’re interested in hearing from you. We’ve been providing social support services to expectant families and their children in our community since 1994. Help us to continue our tradition of providing high-quality care to expectant families in a family-oriented, multi-disciplinary setting. Join us and be amazed by what we can do together with our very special families in Virginia! The ideal candidate will have Nursing Licensure (LPN minimum) or MSW credentials plus 2 years of leadership experience in Public Health.

This is not a work from home position and is based in Roanoke, VA.

Essential Responsibilities:

  1. Maternal Health Outcomes
    • Ensure that high quality, culturally tailored social support is promoted as the standard of practice staff to clients, stakeholders, and the community.
    • Carry out outreach contacts with local community partners to ensure updated information is shared related to services provided by UBB, i.e., program, classes, support.
    • Work to ensure program is meeting enrollment goals and outcomes as set by program directors by completing intakes for needed services.
  1. Community Engagement
  • Establish and maintain a referral process with the local hospitals, clinics, physicians, and community agencies.
  • Perform street level community outreach in target communities to promote specific programs.
  • Maintain and develop local outreach & public awareness materials (brochures, posters, flyers, etc.) to promote UBB services
  • Attend Community Health Fairs, as appropriate, to promote UBB Services.
  • Ensure reporting is completed and submitting all required documentation in a timely manner. Submit month end report to Director by the 5th of each month.
  • Provide education to targeted communities about the importance of healthy life styles, prenatal care, having a medical home, as well as other important health promotion messages.
  1. UBB Orientation & Support
  • Manage relationships with and provide coaching to out of area outreach specialists to ensure compliancewith program practices, values, and standards
  • Maintain timely communications with referral site managers and staff via email, social media, and phone
  • Maintain electronic records for all services provided
  • Monitor enrollment services to ensure compliance with program standards and policies
  1. Case Management
  • Conduct presentations to potential clients; orient clients to referral process; performs preliminary client screening including suitability and eligibility; provide program information
  • Manage the referral and intake process for the outreach program in community-based, hospital, and clinical settings
  • Support new and existing patients by scheduling health visits at an appropriate health center or in home.
  • Collect client information for records, including eligibility documents, assessment forms, and intake documents
  • Follow up on referrals to ensure proper referral processing and to assess outcomes
  • Create and/or edit flyers according to established events and as directed
  • Increase awareness regarding content to post on Facebook and share via email about the programs, ourevents, and other information of interest to our community
  • Assist with process and systems improvement, including implementing new tools and procedures for workflow efficiency.
  • Maintain caseload of 15 home visiting clients monthly
  1. Data & Compliance Management
    • Maintain organized and complete intake files for new enrollees
    • Provide weekly and monthly reports.
    • Conduct data entry of services and analyze data for continuous quality improvement.
    • Maintain detailed record of activities to regularly track impact of outreach efforts and to facilitate appropriate reports to funders and government agencies.
    • Communicate with Director regarding compliance issues.
    • Report program trends to the management team.
  2. General Staff Responsibilities:
  • Participate in staff meetings, conferences, training sessions and workshops as assigned.
  • Demonstrate familiarity with employment policies, performance standards, work plan and objectives of program.
  • Maintain congenial and respectful relations with staff, children, families and community.
  • Maintain confidentiality regarding staff, program, and participant information.
  • Maintain objectives and professional standards.
  • Improve self-skills and education.
  • Perform any other work-related duties as requested by Director.
  • Be present at work in order to provide consistency of services.
  • Be a contributory team member in a positive/productive manner.
  • Demonstrate commitment to mission, values, and policies in the performance of daily duties.
  • Other duties as assigned
  1. Qualifications:
  • Nursing Licensure (LPN) or MSW plus 2 years of leadership experience in Public Health
  • Two years’ experience working with Maternal/Child Health is recommended.
  • Prior experience in community organizing and/or performing outreach at the community level, preferred.
  • Ability to work a flexible schedule; some evenings and weekends will be required.
  • Current physical examination, immunizations including TDAP, and TB screen documentation upon hire
  • Desire to work with children and their families
  • Adequate means of transportation with ability to travel within the area and urban/rural cities up to a 45 mile radius
  • Ability to establish relationship of trust and respect with staff, families, and children.
  • Ability to plan, coordinate, and organize work projects
  • Strong facilitation and presentation skills
  • Strong communication and writing skills
  • Experience collaborating with a variety of staff
  • Strong attention to detail
  • Experience in working with communities of color and strong racial, disability, gender and economic justice framework
  • Commitment to anti-oppression and de-colonization work with a focus on racial equity and reproductive justice, specific to birth justice
  • Passion for and commitment to the mission of UBB
  • Aptitude for solving problems with creativity and resourcefulness
  • Ability to develop positive relationships with clients, doulas, home visitors, providers, staff
  • Intermediate Proficiency with Microsoft Office Applications, especially Excel and Word, Google
  • Apps for Work, social media platforms

UBB is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

SALARY: Full Time position $$

Urban Baby Beginnings is a Drug Free, Smoke-Free workplace

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